Team

Meredith Thatcher
CFM, IFMA Fellow, Prosci^®

Managing Principal

Meredith Thatcher is a workplace strategist, change management strategist, consultant, public speaker, and trainer with 30+ years of experience facilitating agile workplace transformations across North America and overseas—from banks and medical facilities to government buildings and high-tech sector offices.

She is a profound observer and strong listener respected for her ability to dig in and really get to know an organization and its people from the inside out.

Meredith works closely with leadership teams to analyze, envision and plan for a more agile workplace. She also provides change management guidance to inform, energize and unite employees at every level—reducing risks, resolving resistance to change, and optimizing results.

Qualifications and Recognition:

• Certified Facility Manager (CFM)
• Prosci^® Change Management Practitioner
• IFMA Fellow
• Approved Trainer (International Facility Management Association – IFMA)
• Leadership in Energy and Environmental Design Accredited Professional (LEED^® AP)
• Certified Speaking Professional (Canadian Association of Professional Speakers)
• Registered Designer, Large Buildings, Small Buildings (Ontario Ministry of Municipal Affairs and Housing)
• BYA Finalist for Businesswoman of the Year Award
• Top 50 Most Influential People in the Construction, Property Management and Design Industry

Dr. Lisa Chillingworth Watson
Ph.D., MPM, PMP, Prosci^®

Managing Principal

Dr. Lisa Chillingworth Watson is a business transformation specialist with 25+ years of extensive strategic planning, workplace strategy, project planning, and implementation expertise. Organizations across all industries have benefitted from the breadth of Lisa’s skill set and her drive to achieve results.

As a strong communicator, strategic thinker and innovator, she is accomplished at unlocking the hidden value in traditional and emergent organizations.

Lisa empowers clients by providing the guidance and training they need to build, rebuild or transform their organizations into agile work environments. Through essential process innovation, she helps them achieve their lifecycle business goals and embrace new and sustainable growth.

Qualifications and Recognition:

• Certified Project Management Professional (PMP)
• Prosci^® Change Management Practitioner
• Leadership in Energy and Environmental Design Accredited Professional (LEED^® AP)
• Ph.D. in Management and Business Administration
• Master in Project Management
• 2012 Governor General Gold Medal, awarded for academic excellence, from His Excellency The Right Honourable David Johnston
• Graduate, Harvard Negotiation Master Class
• Developer of The Feasibility Formula™ Project Assessment
• Board of Directors , MedicAlert Foundation of Canada
• Board of Directors, YMCA-YWCA National Capital Region

Vice President of Business Development

Geoff Terrill

Geoff Terrill is a global senior executive, customer loyalty and business growth advisor, and change leadership expert with a 25-year track record of driving transformational and sustainable performance improvements. During his career, Geoff has mobilized leadership and talent development in multiple public and private industries throughout Canada, the U.S., the UK, Australia, Southeast Asia, and Africa. He has guided C-suite teams in identifying efficiencies, optimizing processes, and driving significant shareholder and customer value—achieving tens of millions in savings, large-scale safety and customer improvements, and award-winning recognition along the way. Leveraging a strong focus on financial discipline, operational safety and enterprise-wide accountability, Geoff engages the people side of work cultures to embrace innovative thinking, new and emerging technologies, creative problem-solving, and authentic relationship-building. He holds an Honours Bachelor of Commerce, Economics and Commerce from the Royal Military College of Canada and earned a Lean Six Sigma Black Belt.

Distributed, Flexible & Mobile Workplace Leadership

Dr. Laura Hambley, Ph.D., R. Psych.

Dr. Laura holds a Ph.D. in Industrial/Organizational Psychology specializing in the human dynamics of distributed leadership and teamwork. She has completed and published extensive research on the critical success factors for effectively leading distributed teams. Laura coordinated a major telework research project through the Haskayne School of Business in Calgary (2004-05) and co-authored a book on the topic (Growing the Virtual Workplace, 2008). She has spoken internationally about telework and delivered seminars on distributed teams for organizations globally. Laura has helped build several assessments around distributed work success, including the Distributed Leader Profiler, the Distributed Team Diagnostic and the Distributed Work Profiler. Laura is a recipient of the Canadian Woman of Inspiration Award as a Global Influencer. Laura is a Partner with Humance.

Business Transformation, Strategic Planning & Process Innovation

Émile Massenat, MBA, PMP, SAFe, CAL1, Prosci^®

Emile has over 15 years of experience supporting large and small business transformation initiatives. Throughout his career he’s worked with senior executive, board members and front-line staff to help drive value, enable business outcomes and operationalize strategic priorities.

His areas of focus include: business and service transformation, operations and process improvement, design and innovation, change management and leadership development.

He’s worked with a set of exclusive clients which include clients in the banking industry, health care, private and public sector organizations.

Real Property Operations, Facility Management, Project and Change Management

Nicole Nault-Smith, PMP, LEED AP, Prosci^®

Nicole brings 28+ years of senior level experience providing property and facility management expertise with a focus on portfolios exceeding 1.3 M sq.ft.. She is fully adept at project leadership in every aspect of private and public sector commercial real property. Nicole has led the delivery of capital projects in excess of $55M. To complement her practical PM/FM skills, she is also a certified change management practitioner, integrating the needs of people with her projects. She is a graduate of Interior Design and compliments her education with LEED AP, PMP, and Prosci certifications, along with specialized knowledge of Finance and Contract Law. Nicole is Past President of BOMA (Building Owners and Managers Association) Ottawa as well as a past Board Member of Big Brothers Big Sisters of Ottawa, and continues to Chair many BBBSO Charity events.

Executive Consulting & Risk Management

Peter Johnston, MBA, PMP, CRM, PCIP

Peter is a seasoned executive management consultant with specialization in the areas of strategic planning, project management, business transformation, leadership, knowledge management, intellectual capital, security and risk management. Peter has led significant programs including Olympics, G8/G20 summits and major infrastructure projects.  He holds a Masters in Business Administration and is a Certified Risk Management Professional.

Corporate Real Estate, Workplace Strategy and Facilities Management

Paula Fitzgerald, Prosci^®, FMP

Paula is an award winning, enthusiastic and creative workplace and real estate professional with more than 25 years of international experience, focused on entrepreneurial and Fortune 500 firms. She has extensive in-house expertise in propelling modern strategies for fast moving organizations at both the strategic and tactical levels. Paula has managed multiple US and Canadian sites and projects simultaneously, with both local and remote teams. She has collaborated regularly and often with corporate partners: Senior Leadership, HR, Legal, Security, Procurement, Branding, IT/AV, Communications and Partners. Her responsibilities have included a variety of services including workplace strategy, occupancy planning / space allocation, communications, change management, corporate programs, fitness services, food services, site selection, leasing and subleasing of space.

Workplace Strategist, Interior Designer, Transition Planner

Debra Inglis, Registered Interior Designer (ARIDO, IDC), LEED® AP

Debra is a results-oriented professional with 25 years of experience. Trained as an Interior Designer, Debra integrates business analysis and social research with design, planning and facilities management to support flexible and mobile working, high performing teams, collaborative work processes, job satisfaction and productivity. She is committed to the client experience and is passionate about accessibility and sustainability. Debra has an innate ability to distil complicated projects down to easily achievable goals and tasks. She provides thought leadership in workplace strategy through knowledge sharing and facilitation to evolve the workplace, the people and the technologies of today. A significant workplace transformation, led by Debra, was selected as one of ten contributors of world case studies published in IFMA’s “Work on the Move 2” (2016).

Digital Transformation & Technology Strategy

Dave Perfetti

Dave is a digital strategist and technology executive. He has a strong record of delivering transformational business results for large and complex national organizations. Dave recognizes how IT innovation can drive business and social change. His exceptional blend of communications skills, business acumen and effective use of disruptive technology underwrites how companies can achieve breakthrough results.

Workplace Strategy, Organizational Change Management, Learning Solutions

Cristina Herrera, Prosci^®

Cristina Herrera, based in New York, is a workplace transformation leader whose career spans 10+ years working on national and international projects across multiple industries. She has in-depth experience in helping organizations realign their people plans to their corporate strategy, developing data-driven workplace strategies and leading behavioral change management plans. While her practice is grounded in theory and best practice, her solutions are practical and measurable. In action, she leads with compassion, directs with candor and manages with agility. Cristina holds a Graduate Diploma in Psychology from the University of Sydney, Australia and has a background in Education. She is Prosci® certified and is Co-Chair of the International Facilities Management Association’s (IFMA) Workplace Evolutionaries Hub, New York and Co-Chair of the Change Management Institute, New York.

Commercial Project Management

Kirby Gallagher, RPA

Kirby, with 35+ years of experience providing senior management and project leadership in every aspect of commercial real estate, has delivered millions of dollars of capital projects for clients. He is a graduate of the two-year Real Estate and Property Management Program from Algonquin College of Applied Arts and Technology. He also earned his RPA (Real Property Administrator) designation from the Building Owners and Managers Institute International. Kirby is a past member and previous director of BOMA (Building Owners and Managers Association) Ottawa as well as a past member of BOMA Toronto.

Real Property & Facilities Management

David B. Christian P.Eng, FMP

David has 30 years of Canadian and international experience contributing to the success of several multimillion-dollar facilities projects and critical initiatives involving Indigenous peoples in Canada, Canadian Peacekeepers, Canadian and international military staff, and citizens of communities engaged in disaster recovery and rebuilding. David organizes and aligns resources, budgets and schedules to meet the required technical, safety, quality and cultural standards. During his career, David has been deployed across Canada, the Canadian Arctic, the U.S., Bosnia-Herzegovina, Kosovo, Macedonia, Sweden, and Haiti. He is a licensed Facility Management Professional with the International Facility Management Association (IFMA, 2015) and a member of the Canadian Society of Safety Engineering (CSSE).

Workplace Culture Curator & Occupant Experience

Deborah Naczynski

As a founder for another tech start-up, Deb Naczynski understands what it takes to develop an idea, bootstrap the business and scale it up. Her expertise includes community outreach, organizational culture shifts, change management, and facilities and operations. Deb is accomplished at creating an occupant experience that drives culture, creativity and innovation. She is a skilled observer and able to intrinsically understand what occupants require. She believes that if you properly assess needs, provide people with the necessary technology, tools and trust them to do what is required, the organization will flourish. Her previous work experience within HR began by starting up a training and development department focused on every level of the organization.

Executive Leadership

Marie Baynton, CEC, PMP

Marie is a Certified Executive Coach (CEC) and Project Management Professional (PMP). She brings skills, knowledge and practical tools to effectively coach individuals and organizations towards superior performance. Marie supports executives and leadership teams to advance communication and organizational leadership skills. She understands the complexities of organizations, recognizes symptoms, problems and causes of organizational ineffectiveness and delivers effective, bespoke solutions.

Executive Coach

Terry Lipovski, CMC

Terry is passionate about helping organizational leaders maximize impact, inspire action and improve organizational performance. With a unique background in both occupational psychology and corporate leadership, Terry has served in leadership roles at Apple Inc, Bell and Rogers, and as a Board Director. He has worked with clients in over 20 countries including Microsoft, HP, GE, Tesco, Enbridge, TD, Air Canada and the Government of Canada. As an IAC Certified Masteries Coach, Terry specializes in team building, engagement, strategy, and relationship skills. In addition to coaching and facilitating, Terry serves on the Board of Governors for the International Association of Coaching, is a TEDx Speaking Coach, Podcast Host and Author.

Marketing and Media

Samantha Kaine

Samantha is a successful marketing and media specialist, producer, and writer. She is well known in Canada’s major film and theatre centres (Toronto and Vancouver). Samantha has led successful marketing and media campaigns for private companies and productions alike. Sought after for her creativity and innovation, she is driven to support clients with increased audiences, awareness and revenues.

Legal, Risk, Policy and Legislative Specialist

Jeremy Hill, Honours B.A., LLB, MBA

Jeremy offers clients a unique value proposition: He is a senior, bilingual resource with more than 30 years’ regulatory, policy and evaluation experience. A gifted writer, a natural public speaker and an experienced policy advisor, he provides clients outstanding value. He has completed many challenging assignments using his unique blend of skills in regulatory design, development and evaluation. With an enviable level of senior policy experience, Jeremy knows how to assist clients in delivering high quality services effectively. He is a recognized expert in regulatory and legislative interoperability, governance, change management and harmonization with a deep understanding of public health, safety and security enforcement issues. He has both operational as well as regulatory compliance experience, having worked as a Crown Prosecutor, legal counsel to Transport Canada and advisor to Police Services and other enforcement organizations.